Frequently Asked Questions
To place your order, follow these steps
•Browse through our wide range of products until you find something you
like. After you’ve chosen what you want, select the relevant size. You can
check out our size guide for reference.
•Once you’re done, click the
‘Add To Cart’ button.
•After you have added all the products, click on
the cart icon on the top right. You can either choose to continue shopping
or confirm the order and click ‘Proceed to Checkout’.
•From there, you
can either log in to your existing MyDreamStore account or simply continue
as a 'New User' and create one.
Once you’re done, proceed to checkout,
confirm your shipping address, and select the desired payment method to
confirm your order by clicking ‘Complete Order’.
•You’ll receive another SMS and email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive.
•We have tied up with several reputed courier companies, so your orders will
be delivered right to your doorstep within 2-7 business days depending on
where you live.
•All orders come in fully sealed packages to make sure
that all your goods reach you in perfect condition.
•Please reach our help center and provide the required details to raise a ticket then we’ll help sort things out.
•To find out when your order is arriving, you need to first log in to
your account. Click on the icon to the right of the cart (located on the top right
corner) and click on the sign-in button to enter your details.
•Click
on Orders to see the status of your current order (as well as your order
history).
•After your order has been successfully placed, you will
immediately receive a confirmation and order details via email and SMS. Once
your products have been shipped, you will be notified again via email and
SMS.
•In case there is any unusual event or complication that leads to
a delay in shipping your order, you will immediately receive an update from
our end- with reasons and the revised shipping and delivery timelines.
•If there are any other issues/ delays that come up, or you need the
order to be delivered urgently, Please reach our
help center and provide the required details to raise a ticket then we’ll help sort
things out.
•If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
•There are absolutely NO hidden charges for any of our products- what you see is what you pay.
•In case there is a failure in payment, please retry and keep the following
things in mind:
•Please confirm if the information you’ve provided is
correct i.e. account details, billing address, and password (for Net
Banking); and that your internet connection wasn’t disrupted during the
process.
•If your account has been debited even after a payment
failure, it is normally rolled back to your bank account within 10 business
days.
•For any further clarification, Please reach our
help center and provide the required details to raise a ticket then we’ll help sort
things out.
•You'll receive a tracking number from us in your inbox as soon as it ships! Orders can be tracked in real-time via this link - Track Order
•For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will reship them back to you again within 2days of arrival with a new airway bill number and share the shipping details to your email id.
•For changes in the order before it has been shipped, Please reach our
help center and provide the required details to raise a ticket then we’ll help sort
things out.
•Orders has been shipped cannot be modified in the transit
stage instead you can raise an exchange request once it is delivered.
•For order cancellation, Please reach our help center and provide the required details to raise a ticket then we’ll help sort things out.
•Nobero has a hassle-free return policy.
•Customers can raise a return
request within 15 days after an order has been delivered through our
help center and provide the required details to raise a ticket then we’ll help sort
things out.
•Once your return request is verified by our support team
reverse pickup will be initiated from our end and once they are picked up
the refund/exchange will be provided.
•If you have received a defective
/ Wrong product, send us the images using our help center and we will get back to you. Once they are verified by our support team the
refund/exchange will be provided.
•A refund will be processed into your
bank account or as a gift coupon as per your convenience.
•In the
interests of hygiene, we may refuse returns where it's obvious that the item
has been worn, washed, or soiled.
•To maintain strict hygiene
standards of our products, we do not accept returns on essentials Items like
Face Mask/Protects/ Shields.
•Please reach our
help center and provide the required details to raise a ticket then we’ll help sort
things out.
•Exchange is purely subject to product availability.
•Once your return request is verified by our support team reverse
pickup will be initiated from our end and once they are picked up the
refund/exchange will be provided.
•Please reach our
help center and provide the required details to raise a ticket then we’ll help sort
things out.
•Customers can raise a return request within 15 days
after an order has been delivered.
•If you have received a defective
/ Wrong product, send us the images using our
help center and we will get back to you.
•Once your return request is verified by
our support team reverse pickup will be initiated from our end and once
they are picked up the refund/exchange will be provided.
•If the
reverse pickup service to your address pincode is not available we would
ask you to process the Self-Shipping / Self Courier to return us the
product.
•We will only credit rupees 100 as a self shipping costs
Refund into your bank account or as a gift coupon as per your
convenience.
•On receiving the product at the warehouse, We will be intimate you through an email alert or with a voice call.
•We will only credit rupees 100 as a self shipping costs Refund into your bank account or as a gift coupon as per your convenience.
•We suggest you ship it only through Indian Speed to the Please make sure your courier costs do not exceed the amount stipulated above.
•We recommend using the ‘Indian Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.
•PLEASE NOTE: We request that you do not use Professional Couriers for self-return as they are not reliable and the package will not be accepted at the warehouse if there is any damage.
•A refund will be processed into your bank account or as a gift coupon as
per your convenience.
•Cancellations - In general for a prepaid mode
of payments, the refund will be processed into the same bank
account/card/wallet which was used during the order placement.
•Returns through self shipping process - The product amount and 100
rupees courier costs will be processed.
•For self-shipped returns
customers need to provide their bank account details like
Bank account number,
Bank account holder name, Bank IFSC CODE, Bank Name reaching our
help center.
•We update our customers via email once we initiate the refund
procedure.
•Bank refunds for both prepaid and cod orders will take
7-10 business days.
•If a cancellation is required after the product
is shipped, we will provide a bank refund upon request, after the package
reaches back to us.
•Defective/ Damaged in transit - Once confirmed by
the Customer Delight Team the refund will be provided.
•Wrong/ Missing
products - We can either ship out the product(s) (if available in stock at
the time) or a refund.
•We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.
•Please try and avoid Professional Couriers as much as possible since we have been facing issues with them.
•We update our customers via email once we initiate the refund procedure.
Bank refunds for both prepaid and cod orders will take 7-10 business
days.
For any further clarification, Please reach our
help center and provide the required details to raise a ticket to help sort things out.
•Yes, we do. You can email us with your order and design details at
info@nobero.com
•We’ll also try and work out a discount for you,
depending on the quantity of your order.
•You can click on the 'Forgot Password' option when logging in, and the password reset link will be sent to you via email.
•We have to leave the tags intact in case the person you’re gifting faces
any issues and would like to return the product.
•It is not possible
to detach the invoices and tags.
•We only sell online so there is no try-and-buy option available. However, to make sure you in picking the right size, we have a size guide with measurements on our product pages.
•Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
•No. You will only receive the exact amount paid for the product.
•No, This is the amount paid to the courier team for handling your cash to process your payment through cash on delivery mode and is non-refundable.
•No, Currently we are delivering products only in India.
